FAQ

For all in-stock items, please allow 2-4 business days for your order to be processed and packed - this does not include shipping times. If there is any issue with your order, we will reach out to you via the email listed on your order in a timely manner. You will receive a shipping confirmation with a tracking number once your order has been packed and shipped out with the respective carrier.

For all pre-order items, please refer to the timeline stated on the product page and your order confirmation email. Once the item is ready, please allow 2-4 days to be processed and packed - this does not include shipping times. If there is any issue with your order, we will reach out to you via the email listed on your order in a timely manner. You will receive a shipping confirmation with a tracking number once your order has been packed and shipped out with the respective carrier.

During sale periods and holiday seasons, this timeframe may delayed due to increase volumes. Please check your email for updates.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We apologize if there is an item missing or wrong item received within your order.
If there was a mixup in your order, please email us through our contact page right away and we will look into this for you. Please have your order number ready and information on the missing item. We will investigate with our warehouse team on what went wrong.

You can contact us through our contact page! We will be happy to assist you.