We know buying online can get pretty tough - so we’ve made our return and exchange process as seamless as possible for you.
We offer one free return or exchange* for orders within Canada & US.
Peace Week Return & Exchange Policy (November 16 - November 28)
Exchange or Store Credit Only: During the hustle and bustle of Black Friday week, items purchased from November 17th to November 28th can be exchanged or returned for store credit. Returns are not eligible for a refund during our sitewide promotions.
Holiday Return & Exchange Policy
For Purchases Between November 1st and December 16th:
You've got until January 15th to return or exchange items purchased during this period with a valid receipt (except for purchases made during Peace Week). We know the holiday rush, so we're giving you the time you deserve. Refunds can only be processed back to the original payment method. Items that are marked as final sale are yours to keep and cannot be returned or exchanged.
*Free returns or exchanges means that we'll cover the cost of one of your orders and the item(s) coming back to us - no waiting in line at the post office to buy postage! If you are returning item(s) for a refund for store credit - the shipping charges you incurred at the time of your order will not be refunded since this was the cost to ship it out to you originally.
1. Head over to our Returns Portal and enter your order number along with the e-mail address associated with the order.
*Only orders placed within Canada and the US are eligible for free returns. Orders placed and shipped outside of Canada and US will be responsible for postage return.
Mississauga, ON L4V 1H3
RETURNING TO A STORE
If you prefer to return or exchange your order at one of our stores, you can bring in the item along with the packing slip as long as the item has not been worn, washed or damaged. For a list of our stores and information - click here
If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at email@example.com within 14 days of the delivery date and we'll help you out there. Please be sure to include images of the defect and a brief description. Please note that removing the tags and/or washing the item will void the return policy and the damage policy.
FINAL SALE ITEMS
During our holiday and promotional sale periods we offer heavily discounted products that may no longer be available in our future collections. These items are marked as final sale and will not be eligible for return or exchange. Please note that if there is an issue with a final sale item in your shipment and the item becomes out of stock, we will provide you with a credit code for the value of that item.
All orders come with a packing slip that does not include any prices. The recipient can use this packing slip for any returns for store credit or exchanges.
Please note that only (1) packing slip/gift receipt is included in the order. If you would like multiple copies, let our team know at firstname.lastname@example.org
OUT OF STOCK
While we do our best to maintain inventory levels during our peak season, inventory glitches may occur due to volume. If an item in your order becomes out of stock during the ordering and fulfillment process, we will offer to switch the item in your order of equal value or provide a credit.
All orders come with carrier tracking numbers. We have seen cases where a package has been delivered to a neighbor or front desk concierge, please check around and see if someone else has received the package on your behalf. If a package is deemed delivered and you have not received it please email us at email@example.com . Our team will open an investigation with the carrier and follow up.
During peak seasons delivery of packages can be subject to a delay outside of our control. The most up to date information will be updated with your tracking number on the carrier website. We are not responsible for delays such as weather conditions, shipment centre delays, carrier delays or anything beyond our control once the package has left our warehouse.
We do not offer refunds for delayed or lost packages. Our team will provide a solution to find your package or if deemed missing - we will offer a replacement package after the carrier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified. Customers who purchase our P/C Package Protection will be subject to those conditions.