Customer Service (CX) Agent - Part-Time APPLY NOW

Company Overview

Peace Collective is a Canadian lifestyle brand built on the belief that giving back should be simple, meaningful, and part of everyday life.

We create premium apparel that allows our community to wear what they believe in. Every collection is designed with purpose, and every purchase helps support charitable initiatives that strengthen the communities around us.

When you shop with Peace Collective, you're investing in more than quality apparel—you're helping create meaningful impact. Our goal is to donate $1,000,000 to charitable causes by 2030, and every member of our team plays a part in making that happen.

About the Role

Peace Collective is looking for a Part-Time Customer Experience (CX) Agent to join our growing team.

In this role, you'll play an important part in delivering an exceptional customer experience across every touchpoint. You'll connect with our community through email, social media, SMS, and other support channels, helping customers with everything from product questions to order updates while ensuring every interaction reflects our brand values.

If you're a strong communicator who enjoys problem-solving, thrives in a fast-paced environment, and genuinely loves helping people, we'd love to hear from you.

A Day in the Life

• Provide exceptional customer support through email, live chat, social media, and SMS
• Communicate with our Distribution and Operations teams regarding order updates, changes, returns, and exchanges
• Gather customer feedback and share insights that help improve our products, processes, and overall customer experience
• Ensure all customer communications align with Peace Collective's brand voice and standards
• Proactively communicate production or shipping delays and keep customers informed throughout their journey
• Submit and manage lost package investigations with shipping carriers
• Identify recurring customer concerns, trends, and opportunities, and share recommendations with internal teams
• Part-time schedule of 16–30 hours per week

Qualifications

• 1+ year of customer service experience, preferably in retail, e-commerce, or a similar customer-facing role
• Excellent written and verbal communication skills
• Empathetic, professional, and confident when assisting customers while reinforcing company policies
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Self-motivated, goal-oriented, and able to work independently
• Adaptable and open to feedback in a fast-paced environment
• Comfortable learning new systems and collaborating across departments
• Experience with Richpanel, Shopify, and/or Shiphero is considered an asset

What You'll Get

• Hybrid work environment with the flexibility to work remotely and from our Mississauga office
• Flexible scheduling, including occasional evenings, weekends, or holidays as business needs require
• Employee discount on Peace Collective products
• Complimentary products and exclusive team perks
• Opportunities to grow with a fast-growing Canadian lifestyle brand dedicated to making a positive impact

Why Join Peace Collective?

At Peace Collective, we're committed to building an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and empowered to succeed.

If you're excited about this opportunity but don't meet every qualification, we still encourage you to apply. We know great people come from a variety of backgrounds and experiences.

Accommodation is available upon request throughout the recruitment and selection process.