CUSTOMER SERVICE/SUPPORT

As a customer support representative, you are the main point of contact with the customer through emails, phone and live chat. You are motivated and driven to elevate a guest’s experience by interacting directly to the customers one-on-one. Your experience and observations will allow Peace Collective to further enhance the presentation of the brand both online and offline.

Responsibilities:

  • Provides guests with world-class education and guest experience in the areas of product, culture, and community to speaking authentically about product use through their own experience
  • Handle guest inquiries through multi-channel communication (telephone, email, live chat etc.) to ensure a ‘wow’ guest experience
  • Answer inquiries pertaining to overall company and product which requires knowledge and understanding of the business, history, and product offering
  • Manage and resolve guest compliments and complaints related to the ecommerce store
  • Facilitating online returns and exchanges for guests with inquiries in a timely and efficient manner

Qualifications:

  • Extraordinary guest interaction top of mind
  • Great communication, both verbal and written
  • Strong problem-solving skills
  • Excellent team player and ability to work independently
  • Upbeat, optimistic, passionate, friendly, and authentic
  • Amazing organizational and time-management skills
  • Responsible and dependable
  • Experience in customer service strongly preferred

Work Hours:
Part time position (20 - 30 hours per week)

Location: Toronto, ON