Customer Experience Associate APPLY NOW

Mississauga
Operations
Mon, Sep 19, 2022
Full time

About Peace Collective

P/C is a clothing and life-style brand that started in 2014 with a mission to make giving back easy and accessible. We produce quality apparel that looks good and does good, and in turn makes you feel good. With new collection launches every month, we have something for everyone, whether you want to rep your favourite sports team, show home town pride or help destigmatize mental health. 

Job Description

Peace Collective is looking to hire a Customer Happiness Associate to provide our community with a great overall brand experience through connecting, helping, and engaging with customers on platforms such as email, social media and SMS. Equipped with the product and process knowledge, you’ll be able to guide our customers through their questions while providing the best shopping experience online.

Day in the Life...

  • Communicating with customers through support chains including email, live chat, and social media
  • Communicating with distribution team on order updates, order changes and return/exchange related issues
  • Track CX metrics to ensure we meet and exceed our benchmarks
  • Gathering and facilitating customer feedback to the team or product and/or process improvement
  • Ensure all communication follows the brand voice guidelines
  • Be the point of escalation for outsourced CX agents to assist in problem solving
  • Order management - working with extended operations team to ensure orders are shipped out within timelines
  • Communicating delays and providing customers with updates on their order statuses
  • Investigate high risk fraud orders
  • Submitting investigations for lost packages with various carriers
  • Providing feedback to internal team on customer issues, requests and overall trends

Qualifications

  • 1+ year of customer service experience (retail or in a similar role)
  • Goal oriented, self motivated and is able to manage their tasks/projects effectively
  • Open to change and feedback in order to continuously improve
  • Great communication skills; empathetic and polite while reinforcing our policies

What you’ll get

  • Comprehensive health benefits plan
  • Perks including free products and discount codes
  • Vacation pay paid out frequently

Work Hours/Schedule

  • Monday to Friday
  • 9AM to 5PM


2022-09-19|||Mississauga|||Operations||||||hO.C1Kgm3eikt0Iw|||FULL_TIME|||CAD|||HOUR|||single||||||||||||false

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