Contact Us/FAQ

Frequently Asked Questions

Online Orders

01 What currency are your prices listed in?

The prices shown on the site are all in CAD.

02 What form of payments do you accept?

Our website accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Peace Collective eGift Cards.

03 What shipping method do you use?

We currently uses Canada Post to ship out all online ordered. Each package will have a corresponding tracking number (Canada, USA, and some international countries) that can be traced through the Canada Post website (www.canadapost.ca).

04 How long does it take for my package to arrive?

During the checkout process, you have the option choosing what type of delivery method you would prefer - please note that prices vary depending on the destination and weight of the package. The average delivery times are as follows:

Within Canada: 3 - 5 business days

United States: 3 - 5 business days

International: 7+ business days

Shipments destined for United States or international countries may be subject to customs, which may increase the number of business days it takes for your order to arrive. Please note that Peace Collective Inc. is not responsible for any customs or duties charges that are levied by the destination country.

2016  HOLIDAY DELIVERY CUT OFFS 

For orders to be delivered before December 24th, please see below for a list of recommended order dates:

Within Ontario: December 12
Within Canada: December 9
To U.S: December 9
Rest of World: December 2

Please note that there is no delivery service on December 25th. Due to a high volume of orders, please allow 1-2 business days for processing times prior to shipping. If you have any questions, feel free to email us at support@peace-collective.com

05 Can I cancel my order?

We’re sad to see you cancel :( But if you haven’t yet received a tracking number/shipping confirmation, you may cancel your order by sending an email to support@peace-collective.com or filling out our contact form.

Returns and Exchanges

06 What is your return or exchange policy?

We will gladly accept any unworn, unwashed, or defective merchandise within 30 days of purchase. Returns within the 30 day window will be issued a refund to the original form of payment - any returns outside of that window will be issued a credit that can be used on our website (www.peace-collective.com) or at our flagship store. Please note that for returns, shipping charges will not be refunded. For any returns and exchanges, please contact support@peace-collective.com and we will be more than happy to help!

07 Can I return something that I've purchased at one of your retailers?

Unfortunately, purchases made at any one of our retailers is subject to their respective return and exchange policy and must be returned to the store that was purchased.. If you have placed an order on our website or at our store, we will be more than happy to help you find the right item!

Product

08 How do the garments fit?

With the exception of some select garments, most of our products are unisex, meaning they are sized to fit both males and females. We do suggest that women select one size down from their typical size selection for a more fitted look. However, size selection is based off of customer preference.

09 Where can I find Peace Collective?

We’re excited to announce that we now have a flagship store located at:
131 Ossington Avenue
Toronto, ON
M6J 2Z6

(416) 546-5877

If you’re not in Toronto - you can still find us at several retailers across Canada. To find a stockist near you click here.

10 What happens when I can’t find something that I’m looking for?

We try to restock as much as we can! If you can’t find something that you’re looking for, enter your email on the product page that is out of stock and we’ll email you as soon as it becomes available!

11 How often do you release new collections/new products?

We release new collections and products every spring/summer and fall/winter but sometimes we also do small capsules. For updates on new products and to stay in the loop on exclusives, sign up for our newsletter!

Contact

12 How do I contact customer service?

Our customer service representatives can be reached via e-mail at support@peace-collective.com. We try to answer all questions and feedback in a timely manner but for inquiries submitted outside of regular business hours, we will respond within the following business day.

13 Who do I contact for information regarding wholesale?

We are always looking to expand our retail presence and distributors. If you have any questions regarding wholesale, please contact wholesale@peace-collective.com.